Common queries about how this booking service works, what you'll need at the counter, and practicalities for driving around Fiji.
You search dates and location, compare options from local operators, then pay an advance payment online to confirm your reservation. The voucher arrives by email within minutes and contains the supplier's contact details, pick-up instructions, and full terms. The remaining balance - if any - is settled directly with the rental company according to the voucher conditions.
Bring your printed or mobile voucher, a valid driver's licence held for the minimum period stated in the voucher, and a credit card in the driver's name. International licences in English are usually fine; if yours uses a different alphabet you may need an International Driving Permit. The counter staff will check eligibility and complete the paperwork before handing over keys.
Modification and cancellation policies depend on the rate and supplier you choose. Many bookings allow free cancellation up to a certain number of hours before pick-up; others apply a fee or are non-refundable. The exact rules appear on your voucher and in the confirmation email. To request a change, contact us by email or phone as soon as possible.
Most suppliers in Fiji require the driver to be at least 21 years old and to have held a licence for a minimum of one or two years. Some vehicle categories - larger SUVs or premium models - may set the bar at 25. Young-driver surcharges sometimes apply. Check the age and experience fields in your voucher before you travel.
The standard arrangement is full-to-full: you collect the vehicle with a full tank and return it full. Stations operated by Total, Pacific Energy, and Mobil are easy to find along Queens Road and in Nadi. If you bring it back less than full, the supplier will charge for the missing fuel plus a refuelling fee. Always keep the last receipt as proof.
Coverage details - collision damage waiver, third-party liability, and any excess amount - are set by the local operator and listed in your voucher. This booking service connects you with the supplier; the rental company defines the policy. Read the voucher's insurance section carefully so you know what you're liable for in case of damage or theft.
Most agreements restrict use to Viti Levu, the main island where Nadi and Suva sit. Taking a vehicle onto inter-island ferries - for example to Vanua Levu - usually requires written permission from the supplier and may incur extra fees or insurance adjustments. If you plan island-hopping by road, mention it when you book and confirm the rules in your voucher.
For breakdowns, accidents, or questions about the vehicle itself, contact the rental company immediately using the phone number on your voucher. They manage the fleet and roadside assistance. For booking or voucher issues - wrong dates, missing confirmation - reach out to us at [email protected] or call +679 672 5183 during business hours, Mon-Sun 8:00-18:00 GMT+12.